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Xbox Customer Support and my dead 360...

I was going to have a long explanation on how my 360's disk drive died, but I've decided to get to the point. It happened on Monday night while I was preparing to play Call of Duty 4. My first 360 died almost a year ago and I though I was a few weeks out of warranty on the refurbished unit that I had received. So I called Xbox customer support, fully expecting to argue with someone on the other line.

If anyone from Microsoft Customer Support is reading this, please get a different voice for your automated system. Automated Dave's voice is not soothing or helpful to people who are going through a video game crisis. Luckily, I got through the automated portion pretty quickly (after Auto Dave hung up on me once), and got to talk to a very nice lady named Keisha. I don't know if it's my phone voice or just luck, but I'm quite impressed with this lady's customer service skills. She didn't treat me like an idiot, was very easy to understand and didn't leave me on hold for a long time when looking up information. I am now waiting for the "coffin" to send my box into be repaired/replaced.

This doesn't mean that I'm not upset about having to send my 360 in for the 2nd time, I am. Playing on Friday nights with my friends is the stress reliever I need to get through the next week. I'm really going to miss the gaming. Keisha really helped with my anger and I hope she gets promoted or at least a hefty pay raise (I know it's her job, but she did it well and she should be thanked). This experience also allows me to invest some much needed time into my other console.

So I'm going to need some games to play on my PS3. The day after my box died I decided to cheer myself up by purchasing 2 PS3 games. I bought Uncharted: Drake's Fortune (which I loved when I rented it) and Warhawk (for my multiplayer needs). I played Warhawk a couple of times yesterday and really see the potential in this multiplayer only game. My first reaction to this game isn't favorable, but I'm willing to play more and get better at playing. I've also learned that I can play with friends on the same TV and online at the same time (which is great!) . It's a well thought out , multiplayer only, 3rd person shooter with vehicles and weapons galore. Hopefully I can play with some of the people on my friends list this weekend and get more proficient at it.

Hopefully I can become more Playstation friendly and be happy with the repair wait all at the same time. I'm still a big fan of the Xbox 360 and will try to think positive in this time of need. Again, Thank you to customer support expert Keisha and I hope you have a happy holiday season.

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